Frequently Asked Questions
Everything you need to know about your order and our premium collections.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by destination but generally range from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
The Goodwood Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At The Goodwood Shop, we prioritize quality and ethics. We work closely with our manufacturers to ensure our fabrics meet high standards for durability and environmental responsibility.